Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that personalized or custom-made products are not eligible for return unless they arrive defective, damaged, or there is an issue with the customization. 

To start a return, you can contact us at Customerservice@guardtheline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that due to the large size of most of our products, the cost of return shipping will be deducted from your refund unless the item is defective, damaged upon arrival, or if you received the wrong item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Customerservice@guardtheline.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.